Frequently Asked Questions
Everything you need to know about our luxury eyewear, prescription services, and boutique experience in Seattle.
Do I need an appointment to browse your frame collection?
While walk-ins are welcome to browse our curated selection of luxury frames, we recommend scheduling an appointment if you require a comprehensive eye exam or a dedicated consultation with our frame stylists to ensure personalized service.
Can I use my vision insurance for designer frames and lenses?
Yes, Oculus Eyecare is an authorized provider for many major vision insurance plans. We can help you navigate your benefits to maximize coverage on both our fashion-forward designer frames and high-quality prescription lenses.
What is your return policy for prescription eyewear?
Since prescription lenses are custom-made to your specific vision needs, they are non-refundable. However, we offer a 30-day style exchange on frames and a 90-day prescription adaptation guarantee to ensure your total satisfaction with your new look and vision.
How long does it take to receive my new glasses?
Most custom prescription orders are completed within 7 to 14 business days. Specialized lens treatments or artisanal frames may take slightly longer. We will notify you immediately via text or email as soon as your eyewear has passed our quality inspection and is ready for pickup.
Do you offer international shipping for non-prescription sunglasses?
Currently, we offer shipping within the United States for our boutique sunglasses and accessories. For our Seattle-based clients, we also offer convenient in-store pickup and professional fitting adjustments at no extra charge.
What brands do you carry in your Seattle boutique?
We specialize in independent, high-fashion eyewear brands that prioritize craftsmanship over mass production. Our collection includes exclusive designers such as Anne et Valentin, Theo, Mykita, and SALT. Optics, ensuring you find a unique look not found in big-box retailers.