Returns & Exchanges Policy

At Oculus Eyecare Seattle Optometrist, we want you to love your new frames; if you are not completely satisfied, we offer a 30-day return window for all non-prescription eyewear and accessories. All returned items must be in their original, pristine condition with all designer packaging and tags included.

Return Process

• 1.
  Initiate Your Request

  Contact our Seattle boutique via email or phone within 30 days of your purchase to obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Securely

  Place the eyewear in its original designer case and shipping box, ensuring the RMA number is clearly marked on the exterior of the package.

• 3.
  Ship to Boutique

  Send your package using a trackable shipping method to our Seattle office or drop it off in person during regular business hours.

• 4.
  Quality Inspection & Refund

  Once our opticians verify the condition of the frames, we will process your refund to the original payment method within 5-7 business days.